Tasks and responsibilities
Build a high-performing organization during an AI transformation
How do you make our customers happy? By building an organization where 2,900 colleagues can deliver their best work, providing 13.7 million customers with superb experiences.
As Head of Organization Effectiveness, you shape how bol works, grows, and adapts. You lead a team of 8 subject experts (covering organizational design, transitions, and culture) who translate strategic intent into
Candidate profile
Why you can make a difference
You combine deep organizational design expertise with the agility needed to succeed in rapidly evolving environments. You've built high-performing organizations before. Preferably in the tech sector, at scale-ups that became corporates, or at companies navigating major transformations. You understand that org design isn't about perfect org charts ; it's about enabling the right behaviors at scale, which calls for a deep understanding of the system and what the business needs and how the system should work and co-build this with the business.
You are at ease at all levels of the organization: partnering with the CEO on OE strategies while coaching your team on specific intervention designs? No sweat. You're comfortable addressing the elephant in any room, and diplomatic enough not to alienate stakeholders. Most importantly, you embody the leadership behaviors that define excellence at bol: you grow yourself and others through continuous development, you're obsessed with enabling customer impact through organizational health, and drive measurable improvements. As a leader, you empower specialists to excel by providing clarity while trusting their expertise.
Organization profile
You'll join the People & Organization Performance team at one of the Netherlands' and Belgium's best-known online retail tech platforms, where we serve 13.7 million customers through 47,000 partners with 2,900 colleagues. We are fervently building toward high performance, but we're not quite there yet, which makes this role crucial and highly visible. Your work will touch every domain, from Product & Tech to Commercial and Logistics. The environment values directness, data-driven decision-making, and the courage to experiment. We're looking for a candidate who shares our vision of organizational health as a competitive advantage and can translate that ambition into reality.
Ready to build an organization that wins through people excellence?
Offer
Compensation will include a competitive salary based on your relevant work experience. Other terms of employment will be negotiated directly with the client.
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Utrecht
Scientific