Tasks and responsibilities
Are you a technical problem-solver who thrives in a fast-paced, agile environment? We are looking for a motivated Service Desk Engineer to join our 150+ person IS/IT team. This isn't just a "ticket-taking" job—this is a career path. You will start as the first point of contact for our internal users and, as you master our environment, transition into second-line support to tackle complex technical challenges.
Our IT department is at the heart of our digital transformation. We work
Candidate profile
Technical Support: Act as the primary point of contact for end-users, resolving technical issues via telephone and our ticketing system.
Ownership: Manage the lifecycle of your tickets, ensuring timely updates and resolutions.
Collaboration: Resolve issues independently or collaborate with your "Support Squad" and other specialist teams.
Knowledge Management: Contribute to and maintain our internal knowledge base to empower users and improve team efficiency.
Progression: Proactively develop your skills to move from first-line requests to handling high-level, complex second-line incidents.
Offer
Must be located within commuting distance of Hengelo .
This position is entirely on-site due to the nature of our secure technical environment.
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Hengelo
Higher